Shop Terms and Conditions

I. GENERAL INFORMATION ABOUT THE STORE

1. The online store (hereinafter referred to as the “Store”), operating at the address ourlittleadventures.pl/sklep, is run by Moon And Back, Mariusz Zielonka, Melomanów 4/29, 00-712 Warsaw, registered under NIP (Tax Identification Number): 7571408749.
2. The Store is engaged in the sale of products, including electronic files (e-books and access to maps) offered in its offer via the Internet.
3. Store Data: Moon And Back Mariusz Zielonka, ul. Melomanów 4/29, 00-712 Warsaw, Poland, registered under NIP: 7571408749
4. Contact details for Store support: Moon And Back Mariusz Zielonka, ul. Melomanów 4/29, 00-712 Warsaw, Poland, registered under NIP: 7571408749, email address: hello@ourlittleadventures.pl
5. Definitions: Store – Our Little Adventures Online Store. Customer – an individual, legal person, or unincorporated organizational unit without legal personality making purchases in the Store. Product – digital items, services, or other goods offered by the Store. Regulations – these regulations of the Our Little Adventures Online Store. Website – the website of the Store available at the address ourlittleadventures.pl/sklep. Blog – the website of the ourlittleadventures.pl blog.
6. In our Store, we do not use any mechanisms that allow the individual adjustment of product prices based on an automated decision-making system. For us, all Customers are equal.
7. Special rules for the sale of digital content (electronic files) by the Store have been included in Chapter IX. SALE OF ELECTRONIC FILES (DIGITAL CONTENT).

II. REGISTRATION

1. The condition for making a purchase in the Store is to complete the order form on the Store’s website in accordance with the description provided on that page, familiarize yourself with the information provided by the Store, in accordance with the wording of Art. 12 para. 1 and 2, art. 14 and art. 17 of the Act of May 30, 2014, on consumer rights, and acceptance of the provisions of these regulations.
2. The Customer can log in to the Store’s website as a registered user. The first login requires registration by filling out the registration form and giving consent to the processing of the provided personal data in accordance with the privacy policy of the Store and Blog. In such a case, the Store will recognize the Customer as its regular users. Filling out the registration form is necessary to create a user account.
3. Based on the data from the order form, we will issue a VAT invoice and send the ordered goods to the address provided by you. The cost of shipping is borne by the Customer.
4. By placing an order for products, the Customer accepts the receipt of a VAT invoice in the form of a *.pdf file to the email address from which the order was placed. This file can be opened after installing any pdf file browser.

III. TERMS OF PURCHASE AND PAYMENT

1. The Store conducts the sale of books and other goods via the Internet. The Store is obliged to deliver books and other goods free from defects. In the event that the delivered goods have factory defects, are non-compliant with the contract, or do not match your order, please take the actions described in this regulation, especially in item: VIII. COMPLAINTS or para. 17 of item IX. SALE OF ELECTRONIC FILES (DIGITAL CONTENT).
2. You can either add the selected product to your cart immediately or first review its detailed description on the ourlittleadventures.pl website and then make your purchase decision.
3. Orders are accepted by the Store through the Store’s website.
4. You can check the contents of your cart at any time by clicking on the “Cart” link.
5. The price of the product, as indicated in its description on the ourlittleadventures.pl/sklep website, becomes binding for the Customer at the time of placing the order for that product. The prices of the products sold by the Store include VAT. In the event of informing about a price reduction of the product, the Store also provides you with information about the lowest price of that product, which was applicable within the 30 days prior to the price reduction.
6. By placing an order through the order form available on the Store’s website, the Customer enters into a sales contract for the ordered books or other goods with the Store. Before making a purchase, the Customer will be informed of the shipping costs for the ordered goods, if applicable.
7. In the order, the Customer selects the ordered products, their quantity, and specifies the shipping address and contact details.
8. Within a few hours of placing the order, the Customer will receive an email confirming the acceptance of the order placed and the conclusion of a distance contract. This confirmation includes the information previously made available to the Customer on the Store’s website in accordance with Art. 12 para. 1 of the Act of May 30, 2014, on consumer rights, in particular information about: the main features of the service, identifying data and contact details of the Publisher (Publisher’s address, email address, and phone number), the total price or remuneration for the service, including taxes, the method and timing of payment and performance, the applicable complaint procedure (the Store’s liability for the conformity of the goods with the contract), the method and timing of exercising the right of withdrawal, the cost of returning the item in the event of withdrawal from the contract, etc. In the case of “electronic files” (e-books or access to sources of information), the above confirmation also includes information about your clear consent to the delivery of such digital content in circumstances excluding the right to withdraw from such a contract in accordance with Art. 38 point 13 of the Act of May 30, 2014, on consumer rights.
9. The Store accepts the following forms of payment: a) Cash on delivery – if this form of payment is available during the order placement procedure on the Store’s website. b) Electronic payment through the fast payment system operated by mBank S.A. under the name “paynow”. The system allows payment via BLIK, fast transfer, debit card (Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro), and through the GooglePay service. c) Electronic payment through the PayPal platform, made by the Customer before the Store processes the order. d) The entity providing online payment services for card payments is Blue Media S.A.
10. More information about payments through the PayU or PayPal systems can be found respectively on the www.paynow.pl or www.paypal.com websites. 10. Payment on delivery means that the Store sends the purchased product to the Customer, and payment for it is made upon receipt of the delivered shipment by the company delivering the ordered products on behalf of the Store.
11. In a situation where the Store cannot fulfill the service due to the unavailability of the product (e.g., due to exhaustion of stock), the Customer will be promptly informed of this fact, but no later than thirty days from the date of placing the order. The Store has the right to withdraw from the contract concluded with the Customer due to the above deadline and immediately refund the money paid by the Customer. The Customer also has the right to withdraw in this case.
12. Upon the transfer of the shipment with the ordered products by the Store via the selected carrier, the Customer accepts the receipt of this shipment. However, the right (of the consumer) to withdraw from the distance contract for the ordered books or other goods, as provided for in Art. 27 et seq. of the Act of May 30, 2014, on consumer rights, will apply to the Customer as a consumer within 14 days, counted from the day of actual receipt of the ordered books or other goods via the chosen carrier by the Customer, and in the event of withdrawal from the contract, the return of the goods by the Customer should be made immediately and no later than within fourteen days from the day of withdrawal from the contract by the Customer. The risk of accidental loss or damage to the goods passes to the Customer as a consumer only upon delivery of the goods to the Customer by the chosen company, which delivers the goods sold in the Store in the standard manner.

IV. CONFIRMATION OF INFORMATION BY THE STORE

1. The Store shall confirm the following information regarding the ordered books or other goods at the latest upon their delivery to the Customer:
   • The main characteristics of the service, including the subject matter of the service and the method of communicating with the consumer.
   • The Store’s identifying data, in particular, information about the company, the entity that registered the business activity, and the registration number.
   • The business address, email address, and phone numbers through which the consumer can quickly and effectively contact the entrepreneur.
   • The address to which the consumer can file complaints, if different from the address mentioned above.
   • The total price or remuneration for the service, including taxes, delivery charges, postal services, and other costs.
   • The method and timing of payment.
   • The method and timing of performance by the entrepreneur, as well as the entrepreneur’s complaint handling procedure.
   • The method and timing of exercising the right of withdrawal from the contract, including the withdrawal form template.
   • The costs of returning the goods in the event of withdrawal from the contract, which are borne by the consumer.
   • The absence of the right of withdrawal under Art. 38 of the Act of May 30, 2014, on consumer rights, or the circumstances in which the consumer loses the right of withdrawal, especially with regard to digital content not supplied on a tangible medium, for which the consumer is required to pay, in the event that the Store has commenced performance with the clear and prior consent of the consumer, who has been informed before the performance begins that by consenting, the consumer loses the right of withdrawal, and the consumer has acknowledged this.
   • The entrepreneur’s liability under the law for conformity of the service with the contract.
   • The functionality of digital content and technical means of protection.
   • The significance of compatibility and interoperability of digital content with hardware and software.
   • The possibility of using out-of-court complaint and redress methods and the rules for accessing these procedures.
2. Confirmation of the above information is provided in writing or as specified in III.8.

V. SHIPPING COSTS

1. In the case of delivery within Poland:
   • Shipping costs incurred by the Customer via a courier company are independent of the order size and are indicated on the Store’s website by clicking on the “Cart/Delivery and Payment” link during the order placement process.
   • Shipping costs to Paczkomaty lockers by Inpost are indicated on the Store’s website by clicking on the “Cart/Delivery and Payment” link during the order placement process.
   • The cost of delivery, as mentioned in VI.8 of the Regulations and its organization by the Store, is entirely and independently borne by the Customer.
2. The Store does not process international orders.
3. There is no option for personal order pickup from the Store.

VI. DELIVERY TIMES

1. Books and other goods are delivered by the company responsible for transporting the products in accordance with the service selected by the Customer.
2. Order processing will commence no later than on the next business day following the day the order was placed.
3. The time of delivery by the company responsible for transporting the products, as indicated on its website, should be added to the order processing time.
4. The books or other goods ordered by the Customer from the Store may be delivered in a different manner, as specified by the Customer, and subject to the relevant conditions of such delivery, within a timeframe corresponding to the selected delivery method, as agreed upon.

VII. RIGHT OF WITHDRAWAL FROM THE CONTRACT

1. In accordance with Article 27 and subsequent articles of the Act of May 30, 2014, on consumer rights, you have the right to withdraw from the distance contract for the purchase of ordered books or other goods without giving any reason within 14 days from the day of delivery of the goods to you, starting from the day you or a third party designated by you other than the carrier, take possession of the books or other goods. To meet the withdrawal deadline, it is sufficient for you to send your withdrawal statement before the withdrawal period has expired. The Store shall immediately confirm the receipt of the withdrawal statement by sending an appropriate email. To exercise this right, please submit a written withdrawal statement within the aforementioned 14-day period and send it, along with the returned goods and proof of purchase (especially a VAT invoice), to the following address: Moon And Back Mariusz Zielonka, ul. Melomanów 4/29, 00-712 Warsaw, Poland, with the note: “Return.” You can use the withdrawal form provided in Annex 1 to this Regulation to submit a written withdrawal statement.
2. In the event of withdrawal from the contract, the return of the goods by the Customer should occur without undue delay and no later than 14 days from the day of withdrawal from the contract. To meet this deadline, it is sufficient to return the goods before the 14-day period expires.
3. The goods must be returned in an unchanged condition, and the Customer is responsible for any diminished value of the goods resulting from handling them beyond what is necessary to establish the nature, characteristics, and functioning of the goods. The returned goods must be complete and must not be in any way damaged or impaired.
4. The right to withdraw from a distance contract does not apply to consumers in the case of contracts:
   • for the provision of services if the Store has fully performed the service with the explicit consent of the consumer, who was informed before the performance began that, once the service is fully performed by the entrepreneur, they will lose the right to withdraw from the contract, and they have acknowledged this;
   • in which the subject matter is the supply of digital content not supplied on a tangible medium, if the packaging has been opened after delivery;
   • for the supply of digital content that is not supplied on a tangible medium, if the Store has commenced performance with the consumer’s explicit consent and after informing the consumer before starting the performance that they will lose their right to withdraw from the contract upon performance, and provided the entrepreneur has confirmed this to the consumer in accordance with Article 15(1) and (2) or Article 21(1) of the Act of May 30, 2014, on consumer rights.
   • In the event of the Customer, acting as a consumer, exercising the right of withdrawal from a distance contract in accordance with the above-mentioned Act (VII.1), the Store shall promptly refund the price of the goods purchased in the Store, along with the cost of delivery of the goods (no later than within 14 days from the day of receiving the Customer’s notice of withdrawal) using the same payment method that the Customer used for the purchase, or to the Customer’s bank account, upon the Customer’s choice. In this case, the Store will promptly issue a relevant corrective invoice and send it as a *.pdf file to the email address from which the order was placed. Sending the corrective invoice in this manner to the specified address shall be deemed as confirmation of its receipt by the Customer. However, in the event of withdrawal from the sales contract, the Store may withhold the refund of payments received from the Customer until the goods are returned or the Customer provides proof of their return, whichever occurs first.
5. If the Customer has chosen a method of delivery other than the cheapest standard delivery offered by the Store, in the event of withdrawal from the contract, the Store is not obliged to refund the additional costs incurred by the Customer.
6. The Store does not accept any parcels returned to the Store cash on delivery. The cost of returning the goods to the Store, in the case of withdrawal from the sales contract, shall be borne by the Customer and will not be refunded. Considering the nature of our products, they can be returned by regular mail.
7. In the event of non-compliance with the regulations described above, the Customer, acting as a consumer, bears the cost of returning the goods to the Customer by the Store.

VIII. COMPLAINTS

1. In the event of non-compliance of the product with the contract concluded with the Store, such as having factory defects or not being in accordance with the placed order, the Customer should provide a description of the complaint along with proof of purchase (especially a VAT invoice) and deliver or send it promptly to the address: Moon And Back Mariusz Zielonka, ul. Melomanów 4/29, 00-712 Warsaw, Poland, with the note: “Complaint.”
2. The Store does not accept any parcels returned to the Store cash on delivery.
3. The Store shall consider complaints promptly after receiving the shipment with the complained product, but no later than within 14 days from the day of receiving it.
4. If the complaint is accepted by the Store, the defective product (due to the assortment of the Store) will be replaced with a fully valuable one, and if this is no longer possible (e.g., due to exhausted stock), the Store, at the Customer’s discretion, will either promptly refund the price of the product along with the cost of delivery or offer other available products from the Store.
5. In the event of the Store accepting the Customer’s complaint, the Store will promptly issue a relevant corrective invoice and send it to the Customer as a *.pdf file to the email address from which the order was placed. Sending the corrective invoice in this manner to the specified address shall be deemed as confirmation of its receipt by the Customer.
6. Please be informed that the Store, in relation to the Customer acting as a consumer, is liable for the non-conformity

IX. SALE OF ELECTRONIC FILES (DIGITAL CONTENT)

1. In this regulation, “electronic files” shall refer to e-books or the provision of maps on the Google service (digital content), which are offered for sale by the Store in file formats that allow them to be read on the Customer’s appropriate electronic devices or accessed based on an email address for the creation and offering of maps by the Store.
2. The Publisher offers:
   • E-books (digital editions of books) in formats: ePub, MOBI,
   • Author’s travel maps (digital access to created maps on Google service), which require an account on Google service.
3. The description of an e-book or other digital product on the Store’s website always includes an indication of the format in which it can be purchased or accessed. Before making a purchase, the Customer should verify whether their electronic device meets the necessary hardware requirements to play electronic files and has sufficient memory to store the electronic file on the Customer’s electronic device.
4. In the case of maps, the Customer must have an email address on Google service.
5. Orders for e-books or maps may be combined with orders for other products available in the Store, with the proviso that for electronic files, after making the appropriate payments, a link allowing the Customer to download the ordered electronic file or information on access to the purchased map will be sent to the email address specified by the Customer.
6. Using electronic files in the form of e-books or maps is only possible using suitable programs, the choice of which is determined by the type of electronic device owned by the Customer (computer, mobile device, etc.) and the installed operating system, as well as having a relevant email account. The installation of software necessary to use electronic files is always the subject of a separate license agreement between the Customer and the provider of such software. Before placing an order, the Customer is obligated to check whether their electronic device, along with the software installed on it for using the electronic file, meets the minimum technical requirements necessary to download and use the electronic file. Due to the variety of electronic devices and software used with them, it is recommended that the Customer contact the manufacturer of their electronic device (e.g., e-reader) or the relevant software provider before purchasing an electronic file to determine if the device or software can open the electronic files the Customer intends to purchase.
7. To open files in the following formats:
   1. MOBI – a hardware reader (e.g., Kindle) or software compatible with this format (e.g., Mobi Pocket Reader, Calibre, etc.) is sufficient.
   2. ePub – a hardware or software reader compatible with this format (e.g., Adobe Digital Editions, Nexto Reader, Bluefire Reader, etc.) is sufficient.
8. In case of any doubts or questions regarding the sale of electronic files, especially of a technical nature (characteristics, volume, and file format), please contact the Store at the email address: hello@ourlittleadventures.pl before purchasing an electronic file or accessing a map.
9. For the sale of electronic files, the Store only accepts electronic payment methods through operators listed in Section III, point 9, letters b and c.
10. Paynow and PayPal are solely responsible for executing and securing payments made by credit cards or quick transfers on the Paynow or PayPal websites, carried out in connection with the purchase of electronic files or access from the Store.
11. Paynow and PayPal are not parties to, nor do they have any legal effect on agreements concluded between the Customer and the Store.
12. Paynow and PayPal are not parties to, nor do they have any legal effect on the agreement that the Customer concludes with their own bank to transfer funds through the bank to Paynow or PayPal for the payment of purchased electronic files or access.
13. All prices for electronic files or access posted on the Store’s website are gross prices, set in Polish zlotys or euros and include VAT.
14. The fulfillment of an order for an electronic file or access is made after the Store receives confirmation of payment made by the Customer using electronic payments from the payment operator Paynow or PayPal.
15. After receiving confirmation of payment for ordered electronic files or access, the Store will send the Customer a confirmation of payment received and information on how to download the electronic file or access to the email address provided in the order, as well as upon the customer’s request, a VAT invoice in the form of an electronic attachment. The confirmation message regarding the content of the placed order will include information about the Customer’s right to withdraw from the contract for the supply of electronic files not recorded on a tangible medium – the loss of the right to withdraw from the contract due to the Customer’s explicit request to commence performance and notification by the Store to the Customer of the loss of the right to withdraw in such cases, as well as full information on the rights resulting from the conclusion of the contract for the supply of electronic files over the Internet.
16. In cases where, for reasons independent of the Store, the fulfillment of the order is not possible, the Store will immediately inform the Customer of this circumstance by sending appropriate information to the email address provided by the Customer. If payment has already been made for the order, the Store will immediately make every effort to ensure the prompt return of the funds paid to the Customer’s bank account.
17. The right to withdraw within 14 days from the distance contract for the purchase of an electronic file by the Customer as a consumer does not apply to a contract for the supply of an electronic file that is not recorded on a tangible medium if the performance of the service has commenced with the express prior consent of the Customer as consumers and after informing the Customer by the Store of the loss of the right of withdrawal upon performance under such conditions (Article 38 point 13 of the Act of May 30, 2014, on consumer rights). Therefore, the Store will inform the Customer before making a purchase that: a) The conclusion of a contract for the purchase of an electronic file or access and the performance by the Store require the explicit consent of the Customer. b) After the performance by the Store (provision of the electronic file or access), the Customer will lose the right to withdraw from the contract. The Customer confirms acceptance of these terms.
18. Any complaints regarding sold electronic files or access, especially damage to electronic files, non-opening links, incomplete content, or non-compliance with the order and contract, should be reported to the email address: hello@ourlittleadventures.pl. The Store will make every effort to promptly handle complaints (including any adjustments to digital content) and inform the Customer about the process for handling complaints.
19. To protect the copyrights of authors of publications offered by the Store, the Store reserves the right to mark sold electronic files with individual markings, known as “watermarks,” by placing in this file, in a visible or invisible manner, data that identifies the specific purchaser of the file and the contract concluded with them. Such markings are not intended to collect any information about the Customer. By entering into a sales agreement for an electronic file with the Store, the Customer agrees to such markings and undertakes not to take any action to remove this marking from the electronic file or modify it.
20. In exceptional cases, and only when it will be apparent from the description of a specific electronic file on the Store’s website, the Store reserves the right to protect them using a Digital Rights Management.
21. Purchasing electronic files or access from our Store allows the Customer to store and play them only using the Customer’s electronic device or email address on Google service, to which the respective electronic file will be downloaded or access granted. Additionally, the purchaser of an electronic file or access has the right to store and play it on other electronic devices owned by them. However, the purchase of an electronic file from the Store allows the Customer to use it for its intended purpose – to review its content without the ability to change the electronic file’s structure or make any other modifications, and it may not be further shared except for the Customer’s (purchaser’s) use, in accordance with the provisions of the Act of February 4, 1994, on copyright and related rights.
22. Subject to the strictly applicable provisions of the Act, in connection with the Customer’s purchase of electronic files or access from the Store, the Customer is, under no circumstances, and without the written consent of the Store, entitled to:
    • Distribute or put into circulation, in whole or in part, within the meaning of the Act,
    • Interfere with their content,
    • Publish, distribute, duplicate, or copy them,
    • Remove “watermarks” or other technical protections and any other modifications,
    • Lease, use, or grant to third parties,
    • Use them for any commercial purposes,
    • Make them available in any way to other persons on the Internet.
23. For matters not regulated in this section, the provisions of other sections of the Regulations apply accordingly.

X. FINAL PROVISIONS

For matters not regulated in this Regulation of the Store, the relevant provisions of the Consumer Rights Act, the Civil Code, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals concerning the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR), and other applicable laws shall apply.